Mirye Support is here to help you make the most of your Mirye Software products. Mirye has a variety of free and non-free support options you can utilize.

Magazine Freebies

If you are having registration issues with Shade 8.5.X from a magazine, do not use the regular support ticket system below but see the Tech Support Note first for instructions.

Support Tickets

You can fill out a Support Ticket at any time for any of the reasons listed below. Find the Support Ticket > New Ticket option in the Support section of this website. The Support Ticket section will list any open tickets you have with Mirye.

Only customers registered on this site can fill in a support ticket. To register, select the My Account link at the top of the website.

Customer Service

Mirye's headquarters is open Monday - Friday, 9 AM to 5 PM Pacific Standard Time. Customer Service can answer your questions about product availability, product delivery and general pre-sales questions. Customer Service cannot provide technical support.

Product Warranty

Please refer to the warranty portion of the End User License Agreement of the product you purchased.

Returns

If you purchased through a reseller, your reseller may have return policies different from the developer. If you would like to return a product, please refer to the terms specified in the End User License Agreement.

Technical Issues

If you are experiencing technical issues with a Mirye product, please refer to the product FAQ (Frequently Asked Questions) first.

Frequently Asked Questions

Find answers to your frequently asked questions about Mirye products using the FAQ Knowledge Base and FAQ Finder. Most Frequently Asked Questions begin with "How do I...?", so a short form of each question is listed as if the question began with "How do I...?".

For example, instead of "How do I reach customer service?", instead you will find Reach Customer Service as an FAQ title.

Community Support

Free, community support is available for Mirye products. Refer to the community links section for a list of communities.

Email Support

Email Support is available for all level 1 issues for any current, shipping version of a Mirye Software product. Level 1 issues include issues that are not listed specifically in the FAQ AND include the following:

• Installation issues with the product
• Unlisted video card compatibility with the product
• Basic operations (starting, quitting not working correctly)
• A feature that doesn't work