Franklin 3D Customer Support is here to help you make the most of your Franklin 3D products and services. If you have a pre-sales question and you can't find an answer on the site or through the documentation, then go ahead and contact us through Pre-Sales Support. If you are in the middle of a project and something comes up, do the following:

• Check any examples and FAQ. A lot of useful code is available through examples and tutorials. Check the frequently asked questions for any short questions and answers. Any substantial, frequently asked question will get moved into the wiki.
• Check the Franklin 3D Wiki. This is where you will find any documentation for any products we make, plus any lengthy tutorials or other support materials.
• Ask on the Franklin 3D Community Site. Currently this is only open to pre-purchasers of Franklin 3d. This list is also visited by our engineers.
• Check Mantis. If you've stumbled across a known issue, its going to be in our mantis bug server. If you are sure you've found a bug, check to see if its already submitted. If not, feel free to submit one with as much detail as possible. This is the hot line to engineering.
• Contact Support. Yes, we want to hear from you. If you have a pre-sales question or something just isn't working right we want to make it better.

Registration and login are required for all purchases and support of any kind. There is also a separate issue system for submitting issues directly to the Franklin 3D engineering team.